Terms of Service

These terms cover your use of ChatAI CRM. They describe the service as it exists today, not as it is planned — where something is not built yet, this page says so rather than leaving you to find out.

Last updated: 5 August 2026

1. What the service is

ChatAI CRM is operated by [LEGAL ENTITY NAME], [REGISTERED OFFICE ADDRESS] ("we", "us"). By creating an account or using the service you agree to these terms.

The service lets you build an AI assistant on your own content and put it on your website. Today that means:

• Crawling your website, and uploading documents or text, into a knowledge base.
• An assistant that answers visitors' questions from that knowledge base, shows citations under its answers, and remembers earlier turns in the same conversation so follow-ups work.
• Questions asked in a visitor's own language, answered against your knowledge base.
• Capturing a visitor's contact details inside the chat, stored against the conversation.
• Voice, where a visitor can speak a question and hear the answer — off by default, and available on the plans that include it.
• Embedding the widget on any site with a single script tag, and — for agencies — reselling all of the above under your own brand, colours and domain.

What is not part of the service today

The product is called ChatAI CRM because that is where it is going. It is not there yet, and you should not buy it for these:

• CRM features — contact records you manage, a deal pipeline, tasks and email sequences are not built.
• Live human handover — there is a "Leave a message" button that captures a visitor's contact details. It does not connect them to a person in real time.
• Token balances or a usage log priced in tokens — billing is per message against a plan allowance, as described below.
• A hosted chat page for businesses without a website of their own.

We add features over time, and these terms apply to whatever the service is when you use it.

2. Accounts

You must register with a valid business email and verify it, and you must be an adult. You are responsible for your account, for the people you invite into it, and for keeping credentials secure. You must be entitled to add any website or document you put into a knowledge base — if you do not own the site, you need the owner's permission.

3. Acceptable use

Do not use the service to break the law, infringe anyone's rights, send spam, upload malware, probe or breach tenant isolation, crawl at abusive rates, or build an assistant designed to deceive or harm the people talking to it. We may suspend or terminate accounts that do, and we may act immediately where the alternative is ongoing harm.

4. Your content

You keep ownership of the content you add and the conversations your assistant has. You grant us a limited, non-exclusive licence to store and process that content only to run the service for you — including sending the relevant passages to an AI provider to generate an answer, as described in the Privacy Policy.

Assume the knowledge base is public-facing. Anything you put into it is material the assistant may quote to a visitor.

5. What the assistant says

Answers are generated by AI from the material you have added. Grounding an answer in your own content makes a wrong answer much less likely, and always traceable to its source. It does not make one impossible: retrieval can surface a page that is on-topic but out of date, and a model can summarise two correct passages into a sentence that is wrong.

So: you are responsible for keeping your content current, for reviewing what your assistant says, and for how it represents your business. The service is provided "as is", without a warranty of accuracy.

Where nothing in your knowledge base is a close enough match, the assistant says so and offers to take the visitor's details, rather than inventing an answer.

Every conversation opens by telling the visitor they are speaking to an AI assistant. You may reword that notice to suit your brand. You may not remove it, and you may not present the assistant as a human member of your staff.

6. Plans, allowances and billing

Trials

The free trial ends after 7 days or when its message allowance runs out, whichever comes first.

Allowances and overage

Each paid plan includes a monthly message allowance, a number of assistants, and a per-crawl page limit. A voice exchange consumes more of the same allowance than a typed one, because transcription and speech are billed on top of the answer itself — one allowance, not a second meter.

You are warned as you approach the limit, in the dashboard and by email. Messages beyond the allowance are billed at your plan's overage rate, up to a ceiling of twice the plan price; past that the assistant stops answering until you upgrade or the next cycle begins. The ceiling exists so that an unattended assistant cannot run up an unbounded bill.

Payment

• Paid plans are billed through Razorpay (India) or Stripe (elsewhere) at the price shown at purchase. We do not store card numbers.
• Your currency is set at signup from the country the account was created in and is pinned to the workspace. Customers in India are billed in INR, everyone else in USD. Prices are not simple conversions of one another.
• Indian invoices carry 18% GST. Give us your GSTIN if you want it on the invoice. Exports of service are zero-rated under LUT and the invoice states that reason.
• Annual plans are charged ten months for twelve.
• Current prices are shown in the app at the point of purchase — that is the authoritative list, and it is the one you are charged from.
• Fees are non-refundable except where the law requires otherwise.

7. Referrals and affiliates

Two separate programmes, with separate rules:

• Referrals are customer-to-customer and paid in account credit. Credit vests 30 days after the referred customer's payment clears — this covers the chargeback window — and expires a year after it vests. Credit reduces future invoices on this platform and is never converted to cash. A referral that has not converted within a year expires and pays nothing.
• Affiliate commission is paid in cash on collected revenue, recurring for a fixed number of months per referred customer, in arrears once the customer's payment has cleared and the refund window has passed, and subject to a minimum payout. Affiliate applications are reviewed; we may decline or end a partnership.

The current rates, windows and minimums for both programmes are shown in the dashboard. We may change them for future earnings, and self-referral or any other manufactured signup earns nothing.

8. Agencies and white-label

Agencies may resell the service under their own brand, colours and domain, and set their own client prices — subject to a platform floor, below which an agency may not price, so that reselling does not undercut the platform's own entry price.

An agency is responsible for its clients: for their billing, their branding, their compliance with these terms, and for the assistants deployed on their behalf. Agency and client data are isolated from one another; an agency reaches only its own clients.

9. Availability and support

We aim for high availability and do not guarantee uninterrupted service. Maintenance, provider outages and abuse controls can all interrupt it. Where an AI provider is unavailable, the service tries others in its configured set before it gives up.

Support is by email at [SUPPORT MAILBOX]. We do not currently commit to a contractual response time or uptime figure, and we would rather say so than publish one we have not measured.

10. Liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect, incidental or consequential loss, lost profits, or lost data. Nothing here limits liability that cannot be limited by law.

11. Termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate for breach of these terms or for non-payment.

On termination your access ends and your data is handled as described in the Privacy Policy. You can export your data from the dashboard before you go, and deleting a workspace destroys its assistants, transcripts and knowledge bases permanently, with no undo.

12. Changes, law and contact

We may update these terms; continued use after a change means you accept it, and the date at the top of this page will change. Material changes will be notified by email or in the dashboard.

These terms are governed by the laws of India, and the courts at [CITY OF JURISDICTION] have exclusive jurisdiction.

Questions: [SUPPORT MAILBOX].